Frequently Asked Questions
HOW DO I GET MY TRACKING NUMBER?
Tracking numbers will be made available upon request 48-72 hours after your order has been placed unless it's a custom made product. In that case, it could take 5-8 business days.
If you would like to request your tracking number, please contact us through our contact page.
We will provide your tracking details. For more information, please refer directly to the product description itself.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by entering your order information on the Track Order page.
After an order has been placed, it is promptly sent, to one of our three fulfillment centers, where we will ship your item(s) within 48-72 hours. If it's a custom product, we will ship your item(s) within 5-8 business days.
WHAT ARE YOUR SHIPPING TIMES?
Please refer to Shipping Policy,
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Wonodoo successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
HOW DO I PLACE AN ORDER?
Just choose your style from the product options on the product page, then click the Add To Cart button and follow the steps to complete your order.
The checkout process is 100% secure. We use an SSL certificate and the most trusted payment processors. We’ll prepare your order and send you a tracking number.
HOW SECURE IS MY PERSONAL INFORMATION?
Wonodoo adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
HOW DO YOU OFFER THESE AMAZING DEALS?
We source directly from our manufacturers without involving wholesalers and middlemen to avoid additional costs. We ship directly from the factories to your home. That's why you get the highest quality products for unbeatable prices!
DOES WONODOO OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?
If you do not like your product, We will take it back! If the product or the printing is defective, We are here to help.
Under these conditions, our products can be returned within 30 days of the original purchase of the product.
Please make sure that: The product was purchased in the last 30 days, and the product isn't used, and either a) the product itself or the printing is defective, or b) the final product is materially different than the design displayed in the campaign.
Products that do not meet these criteria will not be considered for return. To return a product to Wonodoo, email to hello[at]wonodoo.com
If you received a damaged product, please notify us immediately for assistance.
Wonodoo does not exchange items that are custom printed on-demand.
We accept returns if the above criteria are met: In case your items have not arrived within 60 days from the date of purchase, contact Customer Service for a full refund. (This policy excludes errors when the customer provided shipping details on their order(s) and missed parcel deliveries).
IMPORTANT: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimated times shown on our website. For more information, please refer directly to the product description itself.